Delivery

We are delivering only to certain Lanarkshire postal codes during the Covid-19 pandemic. The minimum order is £40. Delivery charges calculated upon postcode are shown on the website homepage and directly below:

Postcode and delivery charge
ML1 – £12
ML2 – £10
ML3 – £12
ML4 – £15
ML5 – £15
ML6 – £15
ML7 – £15
ML8 – £5
ML9 – £10
ML10 – £15
ML11 – £15
ML12 – £25
G69 – £20
G71 – £20
G72 – £20
G74 – £20
G75 – £20
G76 – £20

All ordered items will be delivered by our own vehicles on one drop. Due to the current situation, we are running with a much-reduced staff and once the order is placed unfortunately it can’t be amended.

All deliveries are made to the kerbside/front garden, in line with the Government’s advice on social distancing/non-contact.

Please do not approach delivery driver, a delivery note will be posted through your letterbox. We aim to deliver within 5 working days.

My order has not arrived
In the unlikely event that your order does not arrive please contact our customer service team on info@gouldingsgardencentre.com or phone us on 01555 860259 quoting your dispatch number reference. Please note: our business hours are  Monday – Friday 09.30am to 5.30pm.

My order has arrived damaged
If an item has arrived damaged, please contact us within 48 hours of receipt of the order and we will arrange for the damaged items to be collected and replaced.
The easiest way to arrange for the goods to be returned is to email us on info@gouldingsgardencentre.com or phone us on 01555 860259.

I am missing items from my order
Gouldings aim to despatch your total order in its entirety in one consignment. In exceptional circumstances, we may not be able to do this due to stock availability. In such a situation we will notify you and will let you decide if you want to proceed with the order.

If, when you receive your order, you have not received all of your items, please check the delivery note to make sure it was in that consignment.

If it is listed on the delivery note please contact us within 48 hours of the delivery on info@gouldingsgardencentre.com or phone us on 01555 860259 with the delivery reference number and missing items.